Reference

How juan385 Handles Your Personal Information

Your account on juan385 involves real personal data — your name, contact details, and payment credentials tied to GCash, Maya, or InstaPay. This policy tells you exactly what we collect, why we collect it, and what you can do about it.

Data collected at registrationGCash, Maya, InstaPay payment dataYour right to access or deleteHow we store and protect your infoWho to contact for data requests

Explore the Lobby Read FAQ

What We Collect and Why It Matters

juan385 Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you open an account, we collect information you provide directly — your name, email address, mobile number, and date of birth. When you connect a payment method, we record the wallet identifier tied to your GCash, Maya, or InstaPay account so deposits and withdrawals route

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to the right place. We do not store your full wallet PIN or password. We also collect technical data automatically: device type, browser, IP address, and session activity. This data helps us detect unusual access, prevent account misuse, and keep your session stable whether you are
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on mobile or desktop. Payment transaction records are kept for the period required under applicable Philippine law and applicable platform compliance obligations. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — such as the rails that
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handle GCash, Maya, and InstaPay transfers — is limited to what those processors need to complete your transaction. Any access to your data by service providers is governed by data processing agreements that require confidentiality. Where local law applies, you retain rights to request access, correction,
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or deletion of the personal information we hold about you.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

DATA REQUEST CONTACTS

Reach Us About Your Privacy

If you want to see what data we hold, correct something on your account, or ask us to remove your information, you can reach our support team directly. We handle privacy requests separately from general account queries so they get to the right person faster.

Live Chat Open live chat from your account dashboard for privacy questions. We route data-related messages to the account team, not the general queue.

Email Support Send your data access or deletion request by email to our support address. Include the mobile number linked to your GCash, Maya, or InstaPay account for faster matching.

Account Settings Some data corrections — display name, contact number, linked e-wallet — can be updated directly inside Account Settings without contacting support.

HOW WE PROTECT DATA

Our Data Handling Practices

Security, retention, cookies, and your account access rights — here is how each area works on juan385. We keep this straightforward so you know what to expect before you make any data request.

Account Security Account access uses OTP verification sent to your registered mobile number. Each login attempt that does not pass OTP is blocked and logged so we can flag unusual access patterns.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser; some features require session cookies to function.

Data Retention We keep account and transaction records for the period required by applicable law. When an account is closed, personal data not required for compliance is deleted or anonymised within a reasonable period.

Requesting Changes To request access, correction, or deletion of your data, contact support via live chat or email. We verify your identity before processing any request that affects account or payment records.

Common Questions About Your Data on juan385

These are the questions we hear most often from people who want to understand how their personal information is handled, who can see it, and how to act on their rights as account holders.

We collect your name, email, mobile number, and date of birth at registration. When you add a payment method, we also record the wallet reference for your GCash, Maya, or InstaPay account.

We share data only with payment processors needed to complete your GCash, Maya, or InstaPay transactions. We do not sell your data to advertisers or unrelated third parties.

Contact us via live chat or email with a data access request. We verify your identity first, then provide a summary of the personal information linked to your account.

Yes. Submit a deletion request through live chat or email. Some records — such as payment transaction logs — must be retained for the period required by applicable law before deletion.

We store only the wallet identifier, not your full PIN or password. All data in transit is encrypted. OTP verification on every login adds another layer before anyone can access your account.

This policy applies to all accounts opened on juan385 where local law permits. Access and eligibility depend on local law; players in Baguio and across the Philippines are subject to the same data practices described here.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions Gamesjuan385 Casino

How juan385 Handles Your Personal Information

Reach Us About Your Privacy

Our Data Handling Practices

Common Questions About Your Data on juan385

01 What personal data does juan385 collect when I register?

02 Does juan385 share my data with third parties?

03 How can I see the data juan385 holds about me?

04 Can I ask juan385 to delete my account data?

05 How does juan385 keep my payment details secure?

06 Does this privacy policy apply to players in Baguio and elsewhere in the Philippines?

Privacy Policy

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