Withdraw Your Balance Back to Your Wallet
Head to the cashier and tap the withdrawal tab to start a cash-out. We route payouts to the same local methods you used to deposit — GCash, Maya or InstaPay — so the money lands in a wallet you already control. Enter the amount you want to withdraw, double-check the destination account details, and submit. Your account needs to be verified before
your first withdrawal processes; that step protects both your balance and the payout destination. We review withdrawal requests and release them to the payment rail as quickly as our process allows. Availability depends on local law and eligible accounts.
- Go to the withdrawal tab — Inside the cashier, switch to the withdrawal panel — it's the second tab next to deposits on both mobile and desktop.
- Select your payout method — Choose GCash, Maya or InstaPay. Make sure the account number or mobile number matches the wallet you registered.
- Enter the amount and submit — Type the amount, review the details on the confirmation screen, then submit. A reference code will appear — keep it for your records.
- Verification check — If your account KYC is complete, the request moves to processing. If not, you'll be prompted to finish verification first.