Reference

What You Agree To When You Use juan385

These terms set out what we expect from you and what you can expect from us — covering account access, data handling, payment use, and how disputes get resolved.

Account eligibility rulesData and privacy postureGCash, Maya, InstaPay payment conditionsDispute and contact processJurisdiction-dependent access
Explore the Lobby Read FAQ
juan385 What You Agree To When You Use juan385
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a dispute over a transaction, or a request to review your account data, there are three ways to get in touch. We handle legal and account queries separately from general gameplay support, so make sure you use the right channel to get a faster resolution.

Live Chat Open the chat widget from any page on juan385. State that your query is a legal or account matter and it gets routed to the right team without delay.
Email Support Send detailed account disputes or data requests to our support email. Include your registered mobile number and the GCash or Maya account you used so we can pull the transaction record.
Account Help Centre Log in, go to Account Settings, and open a help ticket directly tied to your account. This keeps the audit trail clean and speeds up any legal review we need to run.
DATA AND ACCOUNT SECURITY

How We Handle Your Information

We collect only what we need to run your account — your registration details, transaction history across GCash, Maya, and InstaPay, and device identifiers used to detect suspicious access. Nothing is sold to third parties. Data is kept for as long as your account is active and for the period required to meet any applicable legal retention rules after closure.

Data We Collect

Registration details, e-wallet identifiers, and device data. We use this to verify your account, process payments, and flag unusual access — nothing beyond that operational scope.

Cookie Use

Cookies keep your session active and help us understand which lobby sections you use most. You can manage cookie preferences in your browser, though some features require session cookies to work.

Retention and Deletion

We retain account data for as long as required by applicable regulations. If you close your account, you can request confirmation of what data we hold and ask for deletion where local law permits.

How to Request Changes

Submit a data correction or deletion request via the Account Help Centre or by email. Expect a written response confirming the action taken or explaining why a request cannot be fulfilled.

Answers to Common Legal and Account Questions

These are the questions we hear most often from people checking their rights, reviewing data use, or trying to understand what our terms actually mean in practice. If yours isn't here, live chat gets you a direct answer.

Access depends on local law and is available only where online gaming is permitted for eligible players. You confirm your eligibility when you register — we cannot make that determination on your behalf.

Yes. Submit a data access request through the Account Help Centre or by email. Include your registered mobile number. We'll confirm what data we hold and provide it where local law requires.

Transaction records are retained for the period required by applicable regulations, even after account closure. You can request a summary of your transaction history before or after closing.

Contact us via live chat or email with your transaction reference and the e-wallet account used — GCash, Maya, or InstaPay. We pull the transaction log and respond with findings in writing.

Yes. We send an account message or email before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

You can request deletion through the Account Help Centre. We'll confirm what can be removed and what must be retained under applicable legal or regulatory retention rules in the Philippines.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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